Rashmi Pant @ Rashu2431 Member Since: 05 Jul 2024
India- Verified
About Me
Hi! i'm Rashmi pant and i'm from dehradun uttrakhand, i've 1year experience in BPO where my job role was icre, and 1year experience in mahindra automobiles as an exicutive for cutomer's issues resolving related to their vehicle,also done data entry, i've done 1year in computer diploma, 3moths in advanced skills in computer, from where i learnd video/audio/sound editing,business logo/flyers/cards desinging, stenography, typing English/Hindi, g-suite,ms office 365,and much more, i'm at mid in my java and python online course,so here i'm for my freelancer clients.
thank you
Experiences
SPENCO BPO
ICRE
Job Responsibilities: As a Customer Service Representative at Spanco BPO, I was responsible for handling inbound customer inquiries and resolving issues efficiently and courteously. My daily tasks included: *Providing exceptional customer service via phone, email, and live chat channels. *Addressing customer concerns regarding product inquiries, billing issues, and service problems. *Effectively utilizing CRM systems to document interactions and update customer information. *Collaborating with cross-functional teams to escalate complex issues and ensure timely resolutions. *Meeting and exceeding performance metrics such as average handling time, customer satisfaction scores, and first call resolution rates. *Adhering to company policies and procedures while maintaining a positive and professional demeanor in all interactions. Key Skills Developed: *Strong communication skills: Ability to communicate effectively with customers and colleagues. *Problem-solving: Proficiency in identifying issues and finding solutions quickly. *Time management: Prioritizing tasks to meet performance goals and deadlines. *Adaptability: Responding effectively to changing customer needs and business requirements. *Teamwork: Collaborating with peers and supervisors to achieve common goals. Overall Experience: Working at Spanco BPO was a valuable experience that allowed me to sharpen my customer service skills and contribute to the success of a global outsourcing firm. I gained insights into the importance of customer satisfaction and the impact of efficient service delivery on business growth. Spanco BPO's supportive work environment and continuous learning opportunities helped me thrive professionally and make meaningful contributions to the organization's objectives.
DDPM MAHINDRA
Customer Representative and service executive
Responsibilities: Served as the main point of contact for customers, addressing inquiries, complaints, and service requests with professionalism and efficiency. Provided detailed information about vehicle features, specifications, and after-sales services to customers, ensuring their needs were met promptly. Coordinated with the service department to schedule maintenance appointments, track vehicle repairs, and follow up on service completion. Managed and resolved customer issues by liaising with internal departments, ensuring high levels of customer satisfaction. Conducted post-service follow-ups to gather feedback and assess customer satisfaction, implementing improvements based on the feedback received. Maintained accurate records of customer interactions, transactions, and service history in the company's CRM system. Key Projects and Achievements: *Successfully led a customer retention initiative. *Implemented a new feedback mechanism that improved customer satisfaction. *happy for service and dedication to customer satisfaction. Skills and Tools: *Proficient in customer relationship management (CRM) software and service management tools. *Strong communication, problem-solving, and organizational skills. *In-depth knowledge of Mahindra's product line and service offerings. *Ability to handle high-pressure situations and manage multiple tasks simultaneously.
Rating
Join our community of freelancers and clients today, where talent meets opportunity